German Trainer For Majorel Italy - Milano

Requisiti:
For our business in Milan, we are currently looking for a Trainer (male/female), for our e- Commerce project. Youll join a well- Established and high performing project looking to achieve success in our long term strategy.
As a Trainer, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company
Professional and method competence (Problem solving)
Personal commitment
Organization of work (Target orientated and Tolerance to the pressure)
Communication
Social skill
Cooperation
Client- Oriented
Creativity/Innovation
Willingness to learn / Flexibility
Pedagogical skills
Pedagogical skills 1 year developing similar tasks desirable in the Contact Centre market.
High school, Professional training/ BA or similar (CAP/CCP is a plus).
Excellent language skills in German, English and Italian (mandatory: At least C1, oral, reading, writing)
Mansioni:
Training needs diagnosis
Receive the training of the product and its changes by the client, to then provide the training to CSRs.
Provide initial training to new CSRs (on product, telemarketing, and computer tools) for their incorporation into the service.
Provide recycling training on qualitative aspects of service to the CSRs that need it (telephone procedures and/or management) to correct deviations.
Provide specific training of new products and prepare CSRs.
Attend and participate in training plans that are established in the company for recycling and development.
Shadowing and audits
Any other function that is considered relevant and necessary in the business



CONDIZIONI DELL'IMPIEGO
giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1


ETA RICHIESTA
Esperienza minima: 1 anno
Lingue: Tedesco Avanzato, Inglese Avanzato, Italiano Avanzato
Istruzione minima: Liceo
Sesso: Indistinto
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