Greek Solution Coach For Majorel Italy - Milano

Azienda: Majorel Italy Srl
Altri posti vacanti dell'azienda: L'azienda ha altri posti vacanti attivi (8)
Candidati richiesti: Applicazioni: 2 | Visite: 5
La tua domanda: Non hai ancora presentato domanda
Statistiche del reclutatore: CV visualizzati: 1, Rimossi: 0, Non letti: 1
Ubicazione: Milano, Italia
Consente di lavorare da casa:
Posta elettronica aziendale: *********@*******.com (Vedi e-mail)
Are you: Assionate about finding creative solutions for a Customer Service Team Leading people within a growing project and company Excited to provide exceptional customer service by coaching your team If your answer is yes, then apply now! For our business in Milan, we are currently looking for a Solution Coach (male/female), for our e- Commerce project. Youll join a well- Established and high performing project looking to achieve success in our long term strategy. As a Solution Coach, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company
Support the performance of audits and monitoring of CSRs to ensure compliance with previously established service quality criteria.
Detect training needs and improvement areas for CSRs.
Make individual feedback meetings with the CSRs in
follow- Up to comment and show them what they should improve in their telephone procedures.
Attend and participate in training plans that are established in the company for recycling and development
Support the preparation of reports on the quantitative aspects of CSR monitoring for analysis.
Prepare manuals, content and training plans about the market and update existing ones by selecting real examples (monitoring) for use in training activities.

giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1

Esperienza minima: 1 anno
Lingue: Greco Avanzado, Inglés Avanzado, Italiano Avanzado
Istruzione minima: Liceo
Sesso: Indistinto

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