Portuguese Solution Coach For Majorel Italy - Milano
Portuguese Solution Coach For Majorel Italy - Milano
| Nome del Posto di Lavoro: | Portuguese Solution Coach For Majorel Italy |
| Azienda: | Majorel Italy Srl |
| Altri posti vacanti dell'azienda: | L'azienda ha altri posti vacanti attivi (8) |
| La tua domanda: | Non hai ancora presentato domanda |
| Ubicazione: | Milano, Italia |
| Stipendio: | Trattabili |
| Consente di lavorare da casa: | Sì |
| Pubblicato: | 05/01/2023 |
| ID: | 373774219 |
| Posta elettronica aziendale: | *********@*******.com (Vedi e-mail) |
| Condividi: |
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DESCRIZIONE DEL POSTO DI LAVORO
DESCRIZIONE DEL POSTO DI LAVORO
Requisiti:
Are you: Assionate about finding creative solutions for a Customer Service Team Leading people within a growing project and company Excited to provide exceptional customer service by coaching your team If your answer is yes, then apply now!
For our business in Milan, we are currently looking for a Solution Coach (male/female), for our travel & accommodation service. Youll join a well- Established and high performing project looking to achieve success in our long term strategy.
As a Solution Coach, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company
Mansioni:
Support the performance of audits and monitoring of CSRs to ensure compliance with previously established service quality criteria.
Detect training needs and improvement areas for CSRs.
Make individual feedback meetings with the CSRs in follow- Up to comment and show them what they should improve in their telephone procedures.
Attend and participate in training plans that are established in the company for recycling and development
Support the preparation of reports on the quantitative aspects of CSR monitoring for analysis.
Prepare manuals, content and training plans about the market and update existing ones by selecting real examples (monitoring) for use in training activities.
CONDIZIONI DELL'IMPIEGO
giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1
ETA RICHIESTA
Esperienza minima: 1 anno
Lingue: Inglés Avanzato, Italiano Avanzato, Portoghese Avanzato
Istruzione minima: Liceo
Sesso: Indistinto
-
Are you: Assionate about finding creative solutions for a Customer Service Team Leading people within a growing project and company Excited to provide exceptional customer service by coaching your team If your answer is yes, then apply now!
For our business in Milan, we are currently looking for a Solution Coach (male/female), for our travel & accommodation service. Youll join a well- Established and high performing project looking to achieve success in our long term strategy.
As a Solution Coach, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company
Mansioni:
Support the performance of audits and monitoring of CSRs to ensure compliance with previously established service quality criteria.
Detect training needs and improvement areas for CSRs.
Make individual feedback meetings with the CSRs in follow- Up to comment and show them what they should improve in their telephone procedures.
Attend and participate in training plans that are established in the company for recycling and development
Support the preparation of reports on the quantitative aspects of CSR monitoring for analysis.
Prepare manuals, content and training plans about the market and update existing ones by selecting real examples (monitoring) for use in training activities.
CONDIZIONI DELL'IMPIEGO
giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1
ETA RICHIESTA
Esperienza minima: 1 anno
Lingue: Inglés Avanzato, Italiano Avanzato, Portoghese Avanzato
Istruzione minima: Liceo
Sesso: Indistinto
-
Requisiti:
Are you: Assionate about finding creative solutions for a Customer Service Team Leading people within a growing project and company Excited to provide exceptional customer service by coaching your team If your answer is yes, then apply now!
For our business in Milan, we are currently looking for a Solution Coach (male/female), for our travel & accommodation service. Youll join a well- Established and high performing project looking to achieve success in our long term strategy.
As a Solution Coach, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company
Mansioni:
Support the performance of audits and monitoring of CSRs to ensure compliance with previously established service quality criteria.
Detect training needs and improvement areas for CSRs.
Make individual feedback meetings with the CSRs
in follow- Up to comment and show them what they should improve in their telephone procedures.
Attend and participate in training plans that are established in the company for recycling and development
Support the preparation of reports on the quantitative aspects of CSR monitoring for analysis.
Prepare manuals, content and training plans about the market and update existing ones by selecting real examples (monitoring) for use in training activities.
CONDIZIONI DELL'IMPIEGO
giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1
ETA RICHIESTA
Esperienza minima: 1 anno
Lingue: Inglés Avanzato, Italiano Avanzato, Portoghese Avanzato
Istruzione minima: Liceo
Sesso: Indistinto
-
Are you: Assionate about finding creative solutions for a Customer Service Team Leading people within a growing project and company Excited to provide exceptional customer service by coaching your team If your answer is yes, then apply now!
For our business in Milan, we are currently looking for a Solution Coach (male/female), for our travel & accommodation service. Youll join a well- Established and high performing project looking to achieve success in our long term strategy.
As a Solution Coach, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company
Mansioni:
Support the performance of audits and monitoring of CSRs to ensure compliance with previously established service quality criteria.
Detect training needs and improvement areas for CSRs.
Make individual feedback meetings with the CSRs
Attend and participate in training plans that are established in the company for recycling and development
Support the preparation of reports on the quantitative aspects of CSR monitoring for analysis.
Prepare manuals, content and training plans about the market and update existing ones by selecting real examples (monitoring) for use in training activities.
CONDIZIONI DELL'IMPIEGO
giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1
ETA RICHIESTA
Esperienza minima: 1 anno
Lingue: Inglés Avanzato, Italiano Avanzato, Portoghese Avanzato
Istruzione minima: Liceo
Sesso: Indistinto
-