Spanish Trainer For Majorel Italy - Milano

Azienda: Majorel Italy Srl
Altri posti vacanti dell'azienda: L'azienda ha altri posti vacanti attivi (8)
La tua domanda: Non hai ancora presentato domanda
Ubicazione: Milano, Italia
Consente di lavorare da casa:
Posta elettronica aziendale: *********@*******.com (Vedi e-mail)
For our business in Milan, we are currently looking for a Trainer (male/female), for our e- Commerce project. Youll join a well- Established and high performing project looking to achieve success in our long term strategy.
As a Trainer, you will support the training and quality department in all of its functions to obtain the maximum levels of quality required by the client and the company
Training needs diagnosis
Receive the training of the product and its changes by the client, to then provide the training to CSRs.
Provide initial training to new CSRs (on product, telemarketing, and computer tools) for their incorporation into the service.
Provide recycling training on qualitative aspects of service to the CSRs that need it (telephone procedures and/or management) to correct deviations.
Provide specific training of new products and prepare CSRs.
Attend and participate in training plans that are established in the company for recycling and development.
Shadowing and audits
Any other function that is considered relevant and necessary in the business
in English, Italian and Spanish (C1)
Professional and method competence (Problem solving)
Personal commitment
Organization of work (Target orientated and Tolerance to the pressure)
Social skill
Client- Oriented
Willingness to learn / Flexibility
Pedagogical skills
Pedagogical skills 1 year developing similar tasks desirable in the Contact Centre market.
High school, Professional training/ BA or similar (CAP/CCP is a plus).
Modern and multinational working environment at an attractive location in Milan with good public transport connection;
Belonging to a great international company where you will constantly be learning

giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1

Esperienza minima: 1 anno
Lingue: Español Avanzado, Inglés Avanzado, Italiano Avanzado
Istruzione minima: Liceo
Sesso: Indistinto

Offerte di lavoro che potrebbero interessarti

    Tips che potrebbero interessarti