Team Manager For Majorel Italy - Roma

Azienda: Majorel Italy Srl
Altri posti vacanti dell'azienda: L'azienda ha altri posti vacanti attivi (8)
La tua domanda: Non hai ancora presentato domanda
Ubicazione: Roma, Italia
Consente di lavorare da casa:
Posta elettronica aziendale: *********@*******.com (Vedi e-mail)
Are you: Assionate about managing teams- Leading people within a growing project and company- Excited to provide exceptional customer service by motivating your team- If your answer is Yes, then apply now!
For our business in Rome, Italy we are currently looking for a Team Manager (male/female). You-ll join a well- Established and high performing project looking to achieve success on our long term strategy.
As a Team Manager you-ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks
Work experience in team management, ability to motivate and coach team members
Knowledge and experience in service center services/automotive sector
Strong ability creating reports
Strong administration and organization skills
Very good PC skills - proficiency in the use of Microsoft Office
Very good analytical skills, productivity with a keen eye for detail
Passion to service end- Customers (B2C)
Excellent communication skills & high focus on customer satisfaction
Troubleshooting mindset with good IT knowledge and PC troubleshooting skills
Proficiency in the use of Microsoft Office specifically Excel
Good language skills in English (verbal, reading, writing)
Provide team leadership and coaching
Implement, analyze and develop action plans
Motivate the team in order to achieve the goals set
Focus the team daily on the tasks at hand according to the customer requirements and objectives
Communicate team status, task accomplishment, and direction
Ensure that the operational KPIs and SLAs methodologies of the company are achieved by monitoring, evaluating and
ensuring the control of the team.
Analyze KPIs and SLAs and proactively report on actions to the Operations Manager.
Excellent reputation as responsible employer;
Modern working environment at an attractive location in Rome;
A welcoming and inclusive environment;
A team ready to help you develop and grow;
A multinational environment, different nationalities and cultures to work every day.
Join us in a vibrant, multi- Cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!
Majorel is a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe, our OneTeam designs and delivers flexible solutions in 60 different languages that make a difference to the customers of many of the world-s most respected brands.
Creativity, excellence, and respect are the values that guide our work. To know more about us, please visit majorel. Com and you can also follow us on our social media on Facebook, Instagram and Linkedin.
At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1

Esperienza minima: 1 anno
Lingue: Inglés Avanzato, Italiano Bilingue / Nativo
Istruzione minima: Liceo
Sesso: Indistinto

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