Training And Quality Manager For Majorel Italy - Milano

Requisiti:
Are you: Assionate about Quality
Leading people within a growing project and company
Excited to provide exceptional customer service by training the team and the Company
If your answer is Yes, then apply now!
For our business in Milan, Italy we are currently looking for a Training & Quality Manager for an E- Commerce project (male/female). Youll join a well- Established and high performing project looking to achieve success on our long- Term strategy.
As a Training & Quality Manager youll be responsible for developing the quality- Monitoring plan defined with the clients, meeting its quality targets and implementing the continuous training plan aimed at the defined objectives. You will also ensure that the training given to the CSRs solve the shortcomings detected by the audits and that these are perfectly trained for the effective performance of their functions.
Mansioni:
Continuous training (refresher/maintenance training)
External, team and individual internal calibration
Planning, execution of monitoring/coaching and release of feedback to Solution Coaches and T&Q Coordinators
Support to the structuring, management and sharing with the staff support and the client
Analysis of T&Q data with action plan improvements
Contest management and motivational activities
Offriamo:
Excellent reputation as responsible employer;
Modern working environment at an attractive location in Milan with good public transport connection;
A welcoming and inclusive environment;
A team ready to help you develop and grow;
A multinational environment, different nationalities and cultures to work every day.



CONDIZIONI DELL'IMPIEGO
giornata di lavoro: Full Time
Tipo di lavoro: A tempo determinato
Stipendio: Trattabili
Quantità di offerte di lavoro: 1


ETA RICHIESTA
Esperienza minima: 3 anni
Lingue: Francés Intermedio, Inglese Avanzato, Italiano Intermedio
Istruzione minima: Secondaria secondo grado
Sesso: Indistinto
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